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Care Crew · For medical facilities · An Agent Boss systems build

The chairs are already paid for. The hours are already spent. Care Crew gives them back.

Care Crew is agentic architecture for administrative work in medical facilities, and administrative work only: appointment reminders, referral intake and routing, discharge follow-up booking and internal communications. The system carries the repetitive work. Your staff oversee and decide.

Book A 30-Minute Walkthrough What Care Crew Is

Ready to deploy and activate Open now for trial & beta

The thesis

Innovation in health care doesn't move when a vendor ships. It moves when a facility puts it to work.

What Care Crew Is

Four workflows, each aimed at a published problem.

Against the 19% no-show rate

The No-Show Eraser

Multi-touch appointment reminders, with voice where a conversation serves the patient better than a portal: confirm, reschedule, or release the slot in time for someone else to use it.

Against lost referrals

The 90-Second Referral

Referral intake and routing that confirms receipt, checks completeness and tracks every referral to a booked appointment.

Against the gap after discharge

Discharge Follow-Up Booking

Follow-up appointments booked before the patient leaves the pathway, not chased afterward by clerks working a list.

Against the 2:1 desk-work ratio

Internal Communications

The routing, reminders and coordination between teams, drafted, sent and tracked by the system, so the hours won back are measured in the trial's before/after report.

Scope, in writing: administrative work only. Never medical advice, diagnosis or triage. These are copilots, not replacements, and the system is integrated to your environment.

Why now

The system isn't short of people. It's short of hours.

Every figure below is published research. U.S. figures are labelled as U.S.

≈19%

of scheduled appointments end as no-shows.

BMC Health Services Research

20–50%

of referrals never result in a completed appointment.

J. Gen. Intern. Med. via ReferralMD; IHI/NPSF

2 : 1

Two hours of desk work for every hour of direct patient care (49% vs 27% of the day).

Sinsky et al., Annals of Internal Medicine, 2016

$5.2B

in lost wages for 1.5 million Canadians waiting, with a 30-week median wait in 2024. In BC, waiting cost each patient $3,101.

Fraser Institute, 2024 & 2025

US$196

measured cost of one missed appointment; about US$150B a year across the U.S. system.

Kheirkhah et al.; industry estimates (U.S.)

Marla Guloien, Systems Architect and AI Designer, founder of House of GlamRock

Why Agent Boss

Designed and managed by Agent Boss. Co-invested by House of GlamRock.

Care Crew is an Agent Boss systems build: agentic architecture designed specifically for the healthcare sector and managed by Agent Boss. House of GlamRock is a partner and co-investor, not a vendor pitching for a contract. We contribute in-kind hours to our innovation partners as our way to invest and give back, because we know it will improve so much for so many.

I know this load from the other side of the desk. When my sister was going through cancer treatment, I was the family member in the waiting rooms and on the phone, chasing confirmations and waiting on referrals that went quiet. Nothing in that experience was a failure of people. It was a failure of load.

“I am driven to do good, and to invest where I believe I can be of great service — where change needs to happen. My sister's experience has taught me so much. And now, as a woman in tech, I want to align with service providers to enable us all.”

Marla Guloien · Founder, House of GlamRock · Systems Architect & AI Designer

Security & privacy · non-negotiable

VIGIL stands watch over all of it.

VIGIL, Care Crew's security agent, provides continuous monitoring of system and agent access, complete audit trails and breach alerting, from the assessment phase through go-live, at every site.

Care Crew runs under your facility's privacy and security infrastructure, with the privacy law that applies to you (such as BC's FIPPA) built into the assessment phase.

A privacy impact assessment is completed before any system access is granted.
Each workflow touches only the fields it needs.
Access is role-based and fully logged.
Staff review, oversee and decide: no autonomous action on patient records.

How activation works

Step 1

A 30-minute walkthrough with your team

Step 2

Assessment: privacy impact assessment and VIGIL security review

Step 3

Activation: build and integration to your environment

Step 4

Trial results, with a before/after outcomes report

One facility is enough to begin. Care Crew is open now for trial and beta.

Questions

What facility leaders ask first.

What is Care Crew?

Care Crew is an Agent Boss systems build: agentic architecture for hospital administrative work in British Columbia. It covers appointment reminders, referral intake and routing, discharge follow-up booking and internal communications.

Does Care Crew give medical advice or triage patients?

No. The scope is administrative work only: never medical advice, diagnosis or triage. The agents are copilots, not replacements, and staff review, oversee and decide.

How is patient privacy protected?

VIGIL, Care Crew's security agent, provides continuous monitoring of system and agent access, complete audit trails and breach alerting. A privacy impact assessment is completed before any system access is granted, the privacy law that applies to your facility is built into the assessment phase, and access is role-based and fully logged.

Is Care Crew ready to use now?

Yes. Care Crew is ready to deploy and activate, and it is open now for trial and beta. One facility is enough to begin.

What kinds of facilities can use it?

Any medical facility with administrative load: hospitals, clinics, specialist offices and other care sites.

How does a trial start?

It starts with a 30-minute walkthrough. Then comes an assessment with a privacy impact assessment and VIGIL security review, activation in your environment, and a before/after outcomes report.

Who designs and manages Care Crew?

Care Crew is designed and managed by Agent Boss and co-invested by House of GlamRock, which contributes in-kind hours as a partner and co-investor.

The ask

Thirty minutes. One facility. Ready when you are.

1The conversation

Thirty minutes with your team: the workflows, the measurement design, and how activation works in your environment.

2The trial setup

Scope agreed in writing, a privacy impact assessment, and VIGIL security review before any system access is granted.

3The measured trial

Assessment with privacy and VIGIL security review → build and integration to your environment → a before/after outcomes report your leadership can scale on.

I'm available for a FaceTime meeting or a quick call.

marla@houseofglamrock.com 672-968-7407 (text)

Start the conversation Email Marla

“It's only a matter of time before AI integration is a required action. Be ahead of the curve.”

Marla Guloien

Know of another hospital, clinic or care site that should see this? Trial and beta spots are open now, and a single facility is enough to start. Please pass it on.